Support
Need help? We’re here for you! Whether it’s tracking an order, troubleshooting a product, or understanding our policies, our support team is ready to assist. Explore our FAQs, guides, and contact options for quick solutions.
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Return Policies and Steps
1. General Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery, subject to the conditions outlined below.
Eligible Returns:
✅ Unused and in original packaging
✅ Must include all accessories, manuals, and parts
✅ Proof of purchase required
Non-Returnable Items:
❌ Custom-made or special-order items
❌ Electrical components once installed or used
❌ Items damaged due to improper installation or misuse
❌ Clearance or final sale items
2. Return Process
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery, subject to the conditions outlined below.
Initiate a Return
- Contact our Customer Support at [Support Email] or call [Phone Number].
- Provide your order number, reason for return, and photos (if required).
Return Authorization
- Our team will review your request and provide a Return Authorization (RA) Number if approved.
- Returns sent without an RA number may not be accepted.
Ship Your Return
- Securely pack the item in its original packaging.
- Include a copy of your invoice and the RA number on the package.
- Ship to the address provided in your return confirmation.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund and Exchange policy
- Refunds will be processed within 7-10 business days after we receive and inspect the item.
- Refunds will be issued to the original payment method.
- Exchanges are subject to availability. If unavailable, a full refund will be issued.
- Shipping fees are non-refundable (except for defective or incorrect items).
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product:- Report the issue within 7 days of delivery.
- Provide clear photos of the damage or incorrect item.
- We will arrange for a replacement or issue a full refund, including shipping costs.
5. Warranty Claims
- Some products may have a manufacturer’s warranty.
- Warranty details vary by product—please check the product listing or contact support for assistance.
FAQs
You can place an order directly on our website by adding items to your cart and proceeding to checkout. If you need assistance, feel free to contact our support team.
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please check our shipping policy for more details.
Once your order is shipped, you will receive a tracking number via email. You can also track your order on our website under “Order Status.”
If your order is delayed beyond the estimated delivery time, please contact our support team. We will assist you in locating your package or arranging a replacement if necessary.
We accept returns within 30 days of purchase for unused items in their original packaging. Please visit our Return Policy page for detailed instructions.
Refunds are processed within 7-10 business days after we receive and inspect the returned item. The 20% handling fee will be deducted from the refund amount.
Yes, exchanges are available for eligible items. If the item is out of stock, we will issue a refund after deducting the 20% handling fee, unless the return is due to a defective or incorrect produc
Check the product description for compatibility details. If you’re unsure, contact our support team for assistance.
Many of our products come with a manufacturer’s warranty. Warranty details can be found on the product page or by contacting us.
We do not provide installation services, but we offer detailed installation guides and support. You can also consult a professional for installation assistance.
We accept major credit/debit cards, PayPal, and other secure payment options.
Check that your billing information is correct and that you have sufficient funds. If the issue persists, contact your bank or our support team.